Factors Associated with Negative Experiences and Mental Ill Health During a Workers’ Compensation Claim: A Mixed Methods Study

Abstract

Purpose: Prior studies demonstrate that many injured workers find involvement in workers’ compensation processes complex and stressful. This study sought to identify experiences, events and interactions contributing to system-generated mental ill health. Methods: Mixed methods design utilising an online survey and follow-up interviews. Eligible participants were workers employed in Australia, at least 18 years of age, proficient in English, who had submitted a compensation claim. Survey items assessed demographic and claim information, claim experiences, and impacts of interactions with claim stakeholders and processes. Between September 2023 and July 2024, the survey was distributed through..